WHAT IS THE SPORTSHOP RETURN POLICY?
If you are not completely satisfied with your sportshop.com order, we offer a full refund within 30 days of receipt. The following restrictions may apply.
- Bad Bunny Puerto Rico products are final sale and, therefore, may not be returned or exchanged. For more details about the Bad Bunny products, please see the “HOW DO I RETURN MY BAD BUNNY PRODUCT” section below, which contains some additional and different terms from our US returns policy.
- Any seasonal surcharges will be included in your order’s delivery total and are non-refundable
- Because personalized products are made just for you, they are not returnable
- Face Covers are not eligible for returns or exchanges due to safety reasons
- Hype products such as Yeezy should be returned via the online returns portal within seven days of the delivery date. The product page communicates the seven-day return window during the ordering process.
Please ensure your return meets the following standards:
- The package must be sent physically from within the United States
- The product is in its original state and packaging
- Apparel has the original tags attached
- Footwear is in the original shoe box
- Accessories have all parts of the original packaging
We are unable to return any item(s) or merchandise obtained from a retailer other than www.sportshop.com. Please return the product to the original retailer.
HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?
USERS WITH ADIDAS ACCOUNT
- Sign in to your Creators Club Account
- Go to your Order History
- View the order you wish to return and select Return Items or Free Size Exchange
- Select the product to return, return reason, and the payment method for your refund
- If Exchanging, select the product to exchange and your new size
- Follow the easy label and shipment return instructions provided
GUEST USERS
- Go to the Order Tracker
- Enter your order number (i.e., AD000000000) and email address to find your order details
- Select Return Items or Free Size Exchange
- Select the product to return, return reason, and the payment method for your refund
- If Exchanging, select the product to exchange and your new size
- Follow the easy label and shipment return instructions provided
EASY LABEL PRINT AND SHIPMENT RETURN
Once you have followed the prompts to complete your return or exchange on adidas.com you will be provided with a return label.To send back your order, simply:
- Print the return label. No printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop-off.
- Pack the item(s) you want to return in the original box, or any available to you.
- Seal the box and place your return label over the original delivery label or show the return FedEx QR code during drop off.
- Bring your package to a return drop off location. More details on return drop off locations can be found at http://www.fedex.com/easyreturns
- We will process your return within 21 business days from the time that our facility receives it.
- Processing your return will include a complete quality inspection of each product before a refund is approved.
- After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.